Terms of Service

1. Acceptance of Terms

By accessing and using GasFluent's website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

GasFluent provides professional gas installation, repair, and maintenance services including:

• Gas appliance installations (geysers, stoves, hobs, fireplaces)
• Gas leak detection and repair services
• Certificate of Compliance (CoC) services
• Gas bottle supply and installation
• Emergency gas services
• Maintenance and safety inspections

3. Service Areas

Our services are available in the following areas: Centurion, Pretoria East, Pretoria North, Pretoria West, and Midrand. We reserve the right to modify our service areas at any time.

4. Booking and Appointments

When booking our services:

• All appointments are subject to availability
• We require 24 hours notice for cancellations
• Emergency services are available 24/7
• We may reschedule appointments due to emergencies or weather conditions
• Quotes are valid for 30 days from issue date

5. Payment Terms

Payment terms and conditions:

• Payment is due upon completion of services unless otherwise agreed
• We accept cash, bank transfers, and approved credit cards
• Emergency services require immediate payment
• Late payments may incur additional charges
• All prices include VAT unless otherwise stated

6. Safety and Compliance

Safety and regulatory compliance:

• All installations comply with SANS standards and regulations
• Our technicians are LPGSA and SAQCC certified
• We provide Certificate of Compliance (CoC) for installations
• Safety inspections are mandatory for all installations
• We reserve the right to refuse unsafe installations

7. Warranty and Guarantees

Our warranty terms:

• 12-month warranty on all installations and repairs
• Warranty covers workmanship and parts
• Warranty does not cover damage from misuse or accidents
• Warranty is void if unauthorized modifications are made
• Extended warranties available for additional cost

8. Liability and Insurance

GasFluent carries comprehensive liability insurance. However, we are not liable for:

• Damage caused by existing faulty installations
• Consequential damages or loss of profits
• Damage from natural disasters or acts of God
• Third-party damage not caused by our negligence
• Claims exceeding our insurance coverage limits

9. Customer Responsibilities

Customers are responsible for:

• Providing safe access to installation areas
• Ensuring utilities are available and functional
• Providing accurate information about existing installations
• Following safety instructions provided by our technicians
• Maintaining installations according to our recommendations

10. Emergency Services

Emergency service terms:

• Emergency services available 24/7
• Emergency call-out fees apply outside business hours
• Response times vary based on location and availability
• Emergency services prioritize safety over convenience
• Full payment required for emergency services

11. Cancellation and Refunds

Cancellation and refund policy:

• 24 hours notice required for appointment cancellations
• Late cancellations may incur charges
• Refunds processed within 5-7 business days
• No refunds for completed services unless defective
• Emergency service fees are non-refundable

12. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

13. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of GasFluent and is protected by copyright laws. Unauthorized use is prohibited.

14. Website Usage

When using our website:

• You agree to use the website for lawful purposes only
• You will not attempt to gain unauthorized access to our systems
• You will not interfere with website functionality
• You will not use automated tools to access our services
• We reserve the right to block access for violations

15. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our control, including but not limited to natural disasters, government actions, strikes, or equipment failures.

16. Dispute Resolution

Any disputes arising from these terms will be resolved through negotiation, mediation, or arbitration in South Africa. The laws of South Africa govern these terms.

17. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

18. Contact Information

For questions about these terms, please contact us: